Cybersecurity & Cloud Computing student at Miami Dade College, currently working as an IT Field Service Technician at Orlando Health. Every role has pointed toward the same goal: understanding systems deeply enough to protect them.
I thrive on transforming complex security challenges into clear, effective, and impactful solutions — and I'm always seeking opportunities to expand my knowledge and gain hands-on experience. My journey is fueled by curiosity and determination.
Hands-on support for laptops, printers, WOW carts, Imprivata OneSign, badge readers, and workstations — reducing downtime.
Streamlined cable management and driver installations for faster rollouts across clinical environments.
Resolved networking issues post-deployment, coordinating IT support across multiple hospital sites.
Triaged and escalated tickets efficiently, ensuring continuity across all support queues.
"Isael is an insightful, forward-thinking, and collaborative individual — a tremendous asset to any team, and always willing to help others."